Return Policy

● Full credit will be given for shipping errors and products damaged in transit, provided the error or damage is reported to us within 24 hours of receipt of the product.

● All returns must be authorized in advance by obtaining a return authorization tag. The return box should be clearly marked “Return” on the outside box containing the returned product.

● Matrix Distributors, Inc. reserves the right to authorize and accept returns other than shipping error or damage if the product is resalable. Credit for those returns will be given at the current market price of the returned product.

● Any unauthorized returns will not be processed for credit.

● *** No returns will be accepted on refrigerated or short dated items. ***

● We reserve the right not to accept bulk returns, returns from inactive accounts, accounts with outstanding balances or accounts in the process of closing.

● We reserve the right to return or destroy products that are ineligible for credit without prior authorization.

● Allow one to two weeks processing time for credit memos on authorized returns. Please do not deduct any amounts from your payment related to the returned product before receiving a credit memo.

● 25% Restocking fee applied to all returns. 

● There are no refunds. All approved returns will be given an account credit.