Payments and Credits

• Payment terms are based on 15-day terms with approved credit unless negotiated differently.
• We only accept MasterCard, Visa, and Discover at the time of placing order. See Credit Card Authorization Letter for details.
• Payments by check should be made payable to: Matrix Distributors, Inc.
• We will credit your payment to your oldest invoice or statement unless your remittance document reflects the invoice being paid or the payment exactly matches a specific invoice or statement amount.
• Payment is due by accordance to the terms reflected on the invoice. We reserve the right to charge interest at the rate of 1.5% per month if payment is not made within the terms agreed upon. We shall be entitled to recover reasonable attorney fees and costs in connection with any collection efforts, including, but not limited to, litigation arising out of failure to pay your invoice or statement.

Shipping

• We provide free Ground shipping on orders greater than $200.00.
• All damages & shortages of products received must be notified to us within 24 hours of receipt.

Returns

• Full credit will be given for shipping errors and products damaged in transit, provided the error or damage is reported to us within 24 hours of receipt of the product.
• All returns must be authorized in advance by obtaining a return authorization tag. The return box should be clearly marked “Return” on the outside box containing the returned product.
• Matrix Distributors, Inc. reserves the right to authorize and accept returns other than shipping error or damage if the product is resalable. Credit for those returns will be given at the current market price of the returned product.
• Any unauthorized returns will not be processed for credit.
• *** No returns will be accepted on refrigerated items. ***
• We reserve the right not to accept bulk returns, returns from inactive accounts, accounts with outstanding balances or accounts in the process of closing.
• We reserve the right to return or destroy products that are ineligible for credit without prior authorization.
• Allow one to two weeks processing time for credit memos on authorized returns. Please do not deduct any amounts from your payment related to the returned product before receiving a credit memo.

Legal Requirements

• State and Federal Law prohibits us from selling to unregistered and unlicensed health care professionals.
• All new customers need to fix us a copy of their valid State License. We will only ship to the address printed on the State License.

Pricing

• All prices and quotes are provided as an offer and are subject to change without notice.